All products are free from defects and in good order.
ChromeCater agrees to replace any part, free of charge inside the warranty period where such replacement becomes necessary as a sole and direct result of inherent defect in the part and undertakes to provide, free of charge, the labour and workmanship involved in the repair of the product on their premises as the warranty is a carry in warranty.
The transport is for the customer’s account. The warranty does not cover damage resulting from incorrect, inadequate or negligent application of the products, nor does the warranty cover lightning, power surges or other natural disasters. Alpaco Catering & Equipment cc shall not be liable to any other extent than the replacement of the defective parts and the labour and workmanship involved in their replacement. This warranty covers the full extent of liability; no other warranties or guarantees being expressed or implied.
a) The warranty period range between six (6) and twelve (12) months, depending on the equipment.
b) No refunds, exchanges or credit on any electrical parts, display or circuit boards.
c) The following items are consumables and are NOT covered by any warranty:
*Beaters on Soft Serve Machines
*Inner & Outer spiral beaters on Slush machines.
*Blades on ALL cutters, slicers and chippers
*O-Ring’s, seals and gaskets
d) All equipment repaired by ChromeCater in terms of the warranty must be collected within ninety (90) days of the notification of the completion of the repairs.
Failure to comply with this condition will result in the sale of the equipment in order to defray costs.
e) Warranty will be void on all equipment with compressors if transported flat or tilted more than 45 degrees.
f) Condenser, compressor, fan and motor need to be dust free and cleaned at least once a month or warranty will be void if this is not done.
g) Regular services by qualified technicians or warranty will be void if this is not done.
h) Three (3) Months carry in warranty on all services and parts replaced by ChromeCater technicians.
i) All Warranties & Guarantees of locally sourced equipment is warranted by their respective manufacturer/importer and NOT by ChromeCater.
Alpaco Catering & Equipment cc shall require proof of purchase in the form of the original invoice from the Customer, indicating the date, address, telephone number, reason for replacement of defective part as well as the actual defective part under warranty, prior to ChromeCater honouring the claim.
Refunds and exchanges can only be approved by management.
The Customer shall be liable for all costs relating to the transportation or courier of defective parts and/or equipment, whether or not the parts and/or
equipment is still covered by the warranty. Alpaco Catering & Equipment cc shall not be liable for any damages from the moment of dispatch of any parts and/or equipment,
whether or not covered by the warranty, from the premises of Alpaco Catering & Equipment cc or from the point of dispatch elected by Alpaco Catering & Equipment cc.
Alpaco Catering & Equipment advise customers to inspect goods received by the courier before signing the waybill.
In the event of a claim from a Customer outside the borders of the Republic of South Africa, the warranty shall not cover labour and workmanship in respect of repairs to the products. Instead, the Customer shall, at his/her own expense, engage the services of a qualified technician to undertake the repairs. The defective part(s) shall be returned to Alpaco Catering & Equipment cc who shall, upon receipt of the faulty part(s), replace it. The Customer shall be liable for all costs relating to the transportation to.